NC Folk Festival Mobile App

1. Information We Collect

What We DO Collect (Only with Your Consent):

a. Analytics Data (Optional)

• Screen views and navigation patterns (anonymous)
• Feature usage statistics (anonymous)
• App performance metrics
• Service Provider: PostHog
• Data Type: Fully anonymous and aggregated
• Requires explicit opt-in via privacy consent screen

b. Crash Reporting (Optional)

• Technical error reports and crash logs
• App performance data
• Device information (model, OS version) for debugging
• Service Provider: Sentry
• All personally identifiable information is automatically removed
• Requires explicit opt-in via privacy consent screen

c. Push Notifications (Optional)

• Anonymous push notification token (a random string that cannot identify you, used for delivery only)
• Device platform type (iOS/Android, no unique identifiers)
• App version number
• Requires explicit permission through your device settings

What We DO NOT Collect:

• Personal information (name, email, phone number, etc.)
• Location data or GPS tracking
• User accounts or authentication data
• Your personal favorites or preferences (stored locally on your device only)
• Browsing history or search data
• Financial or payment information
• Health or biometric data
• Any data from other apps or websites

2. How We Use Your Information

We use the limited data we collect (only with your consent) to:

• Fix bugs and technical issues
• Understand which app features are most helpful
• Improve app performance and user experience
• Send you festival notifications (if you enable them)

We never sell your data, share it with advertisers, use it for marketing outside of festival-related notifications, or track you across other websites or apps.

3. Third-Party Services

We use these trusted services only for the purposes described:

• PostHog: Anonymous usage analytics (only if you consent)
• Sentry: Error tracking and crash reporting (only if you consent)
• Supabase: Secure database for push notification tokens (only if you enable notifications)
• Expo: Push notification delivery service (only if you enable notifications)

These services have their own privacy policies and security measures. We ensure they meet our privacy standards.

4. Your Control and Choices

• Initial Choice: When you first open the app, you'll see a privacy consent screen
• Change Anytime: You can change your privacy preferences anytime in the app's Settings
• Granular Control: You can enable/disable analytics and crash reporting separately
• Easy Opt-Out: Declining consent disables all data collection instantly

5. Data Security and Retention

• Security: We use industry-standard encryption and security practices
• Minimal Retention: We keep anonymous technical data only as long as necessary for app improvement
• Anonymous Data: All data we collect is fully anonymous and cannot be linked back to you
• Secure Storage: Any data we store is protected with appropriate security measures

6. App Store Privacy Labels

For transparency, here's what we report to Apple App Store and Google Play:

Data We Collect:

• Usage Data: App interactions, crash data, performance data (with consent)
• Identifiers: Push notification tokens (only if notifications enabled)

Data We Don't Collect:

• User Content: Your favorites stay on your device
• Personal Information: No names, emails, or contact info
• Location: No location tracking

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do:

• We'll update the "Effective Date" at the top
• We'll notify you through the app if changes are significant
• The current policy will always be available in the app's Settings

8. Contact Us

We're committed to transparency and addressing your privacy concerns. Contact us: